How to Make Sure You Get Dr. Love's E-mails

Increasingly, Internet Service Providers (ISPs) and mail providers are using filtering systems to keep spam out of customers' inboxes. Sometimes they accidentally filter e-mails that you want to receive, incorrectly interpreting them as spam and delivering them to your "junk" or "bulk mail" folder.

Dr. Jamie Turndorf, known as Dr. Love on the web, never sends unsolicited e-mail (please view our Privacy Notice for details). However, due to the word "Love," our emails are occasionally incorrectly labelled as spam. To ensure that you receive e-mails that you requested either as part of registration or as a member of our mailing list, please add Dr. Love to your list of trusted senders.

Please "white-list" Dr. Love now, before your delivery is interrupted. Instructions for doing so vary from one provider to another. Often, it is as simple as putting our email address in your address book that's connected to your email.  Other places to look for additional filtering and spam blocking setting are in 'Preferences", "Options",  "Spam Blocker," "Mail Controls", ":Mail Fliters," and other similar sounding settings in your email.

Some of the instructions below for various email providers may now be out of date and not 100% accurate. However, they may help point you in the right direction. The best place to look is with your email provider so you to get know how your email system works and stay current with it.

WebMail

  • Sign in to Web Mail.
  • Click Address Book in the left menu panel, below your Inbox and other mail folders.
  • Click the All Categories pulldown menu (middle of white screen, in Address Book section below checked items) and choose Companies (Domains).
  • Click Add [next to the Companies (Domains) category menu].
  • In the space provided, type "drlove.com."
  • Click Allow This Company (Domain) to add the domain name.
  • Click Add again (middle left of white screen next to Categories pulldown menu).
  • In the space provided, type "drlove.com."
  • Click Add again (middle left next to Categories menu).
  • In the space provided, enter the addresses below:
    drlove@drlove.com and click Add
    advice@drlove.com and click Add
    sexquestion@drlove.com and click Add info@drlove.com and click Add privateconsulting@drlove.com and click Add
  • Click Allow This Company (Domain) to add the domain name.
  • Click the All Categories pulldown menu (in Address Book section below checked items) and choose Contact.
  • Click Add.
  • In the space provided, type "Dr. Love" and the e-mail addresses below:
    drlove@drlove.com and click Add
    advice@drlove.com and click Add
    sexquestion@drlove.com and click Add info@drlove.com and click Add privateconsulting@drlove.com and click Add
  • Click Save (top right) to add the contact information.

You should also make sure that Dr. Love does not appear in your Blocked Sender List.

  • Click the spamBlocker link in the left menu pane, below your Inbox and other mail folders.
  • In the list of tabs along the top part of the screen (below where it says spamBlocker) click on Settings
  • Click Blocked Sender List.
  • Click on an address from Dr.Love.
  • Click Unblock Sender to unblock this address.
  • Repeat the steps above for all Dr. Love addresses listed above.
  • Click Save.

AOL

If you're using AOL, you can ensure that your messages from Dr. Love are delivered to your Inbox by setting your Mail Controls. Here's how:

For AOL version 9.0 or higher:

(Instructions for version 7.0 or 8.0 are further down)

  • Click Mail Menu in the top menu bar OR click Mail Center.
  • Mail Center screen appears.
  • Under Mail Preferences, click Customize your e-mail and click Next ->.
  • Under Essentials, click Spam Controls and click Next ->.
  • Mail and Spam Controls screen appears.
  • On the right panel of the screen, make sure that Mail filtered by AOL's Advanced Spam Filter is turned ON (checkmark appears), and that underneath that you have both Mail with clickable Hyperlinks (URLS) and Mail containing words and phrases on my Custom Word List turned OFF (no checkmark appearing).
  • On the left panel, make sure that Block mail containing pictures or files is turned OFF (no checkmark appearing).
  • Select one of the following on the left panel:
    (*) Allow mail from all senders (allows ALL e-mail)
    OR
    (*) Use a Custom Sender list (allows selective e-mail)
    Note: The other options are too selective to allow e-mail from us, and almost anyone else who might send you e-mail.
  • If you select Allow mail from all senders, you're done.
  • If you select  Use a Custom Sender list, follow these instructions to allow e-mail from Dr. Love:
  • Click on the Custom Sender List link.
  • The Custom Sender List appears.
  • Select the second option, (*) Allow only the domains and senders listed below.
  • In the space provided, enter the addresses below:
    drlove@drlove.com and click Add
    advice@drlove.com and click Add
    sexquestion@drlove.com and click Add info@drlove.com and click Add privateconsulting@drlove.com and click Add support@drlove.com and click Add

To allow e-mail from AOL or your friends at AOL:

  • In the space provided, enter aol.com and click Add.
    To accept e-mail from other domains, add the other domains in the same way you did above.
  • Click Save (on the Custom Sender List screen) ->
  • Click Save to Apply these Mail Controls on the Mail and Spam Controls screen.
  • Close any remaining open windows.

For AOL version 7.0 or 8.0:

  • Click Mail Menu in the top menu bar.
  • Click Mail Controls.
  • The About Mail Controls screen appears. Click Next ->
  • Select Customize Mail Controls for this Screen Name, and click Next ->.
  • Select one of the following:
    (*) Allow e-mail from all AOL members, e-mail addresses, and domains. (allows ALL e-mail)
    OR
    (*) Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others. (allows selective e-mail)
  • If you select Allow e-mail from all AOL members, e-mail addresses, and domains, you're done.
  • If you select  Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others,
    follow these instructions to allow e-mail from Dr. Love:
  • In the space provided, enter the addresses below:
    drlove@drlove.com and click Add
    advice@drlove.com and click Add
    sexquestion@drlove.com and click Add info@drlove.com and click Add privateconsulting@drlove.com and click Add
  • Click Next ->
  • Select Allow this Screen Name to send and receive mail with pictures and files.
  • Click Save to apply.

EarthLink

If you're using EarthLink, you can ensure that your messages from Dr. Love are delivered to your Inbox by adding drlove.com's domain names and removing Dr. Love from your Blocked List if her e-mails appear in it. You can do this using the TotalAccess software or WebMail. Here's how:

Using TotalAccess Mailbox (Windows):

  • Open TotalAccess and choose the mailbox.
  • Click Address.
  • Click File from the TotalAccess menu.
  • Select New Company (Domain).
  • In the space provided, type "drlove.com"
  • Click OK to add the domain name.
  • Click File from the TotalAccess menu.
  • Select New Company (Domain).
  • In the space provided, type "drlove.com."
  • Click OK to add the domain name.
  • Click File from the TotalAccess menu.
  • Select New Contact.
  • In the space provided, type "Dr. Love" and the e-mail addresses below:
  • drlove@drlove.com and click Add
    advice@drlove.com and click Add
    sexquestion@drlove.com and click Add info@drlove.com and click Add privateconsulting@drlove.com and click Add
  • Click OK to add the contact information.

You should also make sure that Dr. Love does not appear in your Blocked Sender List.

  • Click Protection in the TotalAccess 2004 Task Panel.
  • Select spamBlocker.
  • Click Settings.
  • Click Edit Blocked Sender List.
  • Look through the list and click on any address that is from Dr. Love or Dr. Jamie Turndorf.
  • Click the Unblock Sender button to unblock this address.
  • Repeat the steps above, (clicking on an address, then Unblock Sender) for any of the Dr. Love addresses listed above.
  • Click Apply Changes.

Yahoo!

To ensure that your messages from Dr. Love are delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox. Here's how:

  • Open your Yahoo mailbox.
  • Click Mail Options (usually upper right corner).
  • Click Filters (left column toward the bottom).
  • Next, click Add Filter.
  • In Filter Name box, type "Dr. Love."
  • In the top row, labeled From header, make sure contains is selected in the pulldown menu.
  • Click in the text box by the pulldown menu and type "Dr. Love."
  • Select Inbox from the pulldown menu at the bottom, where it says Move the message to.
  • Click Add Filter again.

Hotmail

If you are using Hotmail, you can ensure that your messages from Dr. Love are delivered to your Inbox by adding her "From" addresses to your Safe List. Here's how:

  • Click Options (top right).
  • Click Junk E-Mail Protection (first link).
  • Click Junk E-Mail Filter (first link).
  • From the selection list, Choose your Junk E-Mail Filter level, select either Low or Enhanced (the first two options). Click OK at the bottom of the screen.
  • Click on Safe List (the fifth link down from top).
  • In the space provided, Type an address or domain, type "drlove.com."
  • Click Add.
  • Repeat for "drlove.com."
  • In the space provided, "Type a single e-mail address (or domain):", enter the addresses below (one at a time):
    drlove@drlove.com and click Add.
    advice@drlove.com and click Add.
    sexquestion@drlove.com and click Add.
    info@drlove.com and click Add.
    privateconsulting@drlove.com and click Add.
  • Click Add.

McAfee Spamkiller

Spamkiller works along with Outlook, Outlook Express, Outlook 98, MSN/Hotmail, and POP3 accounts to block UCE unsolicited commercial e-mail before it arrives in your inbox. To make sure your messages from Dr. Love pass through, you need to add her to your Personal Friends List or Global Friends List. Here's how:

  • Click the Friends tab
  • Click Email Address or Domains tabs as indicated below to add me to your list.
  • Click Email Address tab.
  • Click the down arrow to view your Personal Friends List.
  • Along the right side, choose Add a Friend.
  • In the Address box, enter the addresses below:
    drlove@drlove.com, name it "DrLove1" and choose "Single e-mail address" as the type. Click Add.
    advice@drlove.com, name it "DrLove2" and choose "Single e-mail address" as the type. Click Add.
    sexquestion@drlove.com, name it "DrLove3" and choose "Single e-mail address" as the type. Click Add.
    info@drlove.com, name it "DrLove4" and choose "Single e-mail address" as the type. Click Add.
    privateconsulting@drlove.com, name it "DrLove5" and choose "Single e-mail address" as the type. Click Add.
    Click Domains tab.
  • In the Address box, type "drlove.com" and name it "DrLove1Domain."
  • Choose all users at domain as the type.
  • Click Add.
  • In the Address box, type "drlove.com" and name it "DrLove2Domain."
  • Choose all users at domain as the type.
  • Click Add.
  • Click Save.

MSN

If you are using MSN, you can ensure that your messages from Dr. Love are delivered to your Inbox by adding her "From" addresses to your Safe List. Here's how:

NetZero

If you're using NetZero, you can ensure that your messages from Dr. Love are delivered to your Inbox by setting your Junk Mail Filtering Preferences. Here's how:

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo (POP3), MSN/Hotmail to block UCE unsolicited commercial e-mail before it arrives in your inbox. To make sure your messages from Dr. Love pass through, you need to add her to your Personal Friends List or Global Friends List. Here's how:

Others

Many popular e-mail programs, including Outlook, Outlook Express, Eudora, and Netscape don't provide a convenient way for you to white-list addresses you want to receive e-mail from. If you're using one of these e-mail systems and you either aren't getting your Dr. Love messages or want to make sure you continue to receive messages in the future, you can do something about it.

These programs also work with 3rd party spam blocking software. Instructions for the most popular ones, such as McAfee's spamkiller, and Symantec's Norton AntiSpam, are included above. Follow those directions or read below for details on how to make sure you get your e-mail from Dr. Love.

Further instructions on making sure you receive your e-mail
Contact customer service or the Postmaster at the company that provides your e-mail or Internet connection (your ISP). Explain to them that Dr. Love sends e-mail that you requested and value. Ask them if they can white-list drlove.com. They'll probably ask you for some information. Here's what to tell them:

 

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